Can I cancel my order?

Policy as of September 2022

All orders may be cancelled for up to 14 days post your order date. After 14 days it will no longer be possible to cancel your order. This applies to Group Buys, Pre Orders and in-stock purchases. If your in-stock order has been processed by the warehouse  then unfortunately we will be unable to cancel the order.

Existing orders prior to September 1 2022 may be cancelled HOWEVER if the order was paid via PayPal AND older than 180 days it is no longer possible for DC to perform a manual refund. This is a PayPal limitation. We can provide store credit in the form of a gift card.

Due to US law, if you are a US customer and the items have missed their ETA date, you may cancel your order for a refund if paid via credit card or gift card if paid via PayPal.

NOTE:

Please ensure your order is correct before you check out. Whilst DC support will do their best to resolve your requests, we cannot guarantee your request will be seen before your order is shipped. Fulfilment and support are working on different timelines and as such if your order has been fulfilled we are unable to edit your order.

Orders paid via Alipay cannot be cancelled and refunded.