Buy with confidence with Shipping Protection.
Offering protection for lost, stolen or damaged packages.
If your order has been damaged or stolen, claims must be submitted within 14 days (2 weeks) of delivery - last scan. Lost packages will require investigation and there is no time limit on submitting a claim.
How do I make a claim?
Please lodge a claim via our ticket system. Please ensure you provide the necessary information by completing the field "Claim Type - Shipping Protection only".
What classifies as a lost package?
When you submit a lost package claim, we will investigate with our postal provider. A resolution is dependant on their investigation and if they deem the package lost then you will be entitled to a refund or replacement.
What classifies as a stolen package?
When you submit a stolen package claim, we will investigate with our postal provider. A resolution is dependent on their investigation and if they deem the package stolen then you will be entitled to a refund or replacement.
What classifies as a damaged package?
You must provide sufficient evidence to DC to reasonably determine that the damage occurred during the carriage of the article by our shipping providers or any subsequent authorised carrier of the article.
When you submit a claim for damaged packages, you will need to provide us with pictures or video evidence of the damage to the product as well as the product packaging.
If you are raising a claim about a damaged package then please wait until our support team replies to you. They will request photos of the damage.
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